TRESSING FACTORS IN WORK AFFECTING THE EFFICIENCY OF WORK OF TAX INDUSTRY

Abstract

The purpose of this study is the study of stress at work and work efficiency of the tax service officials. Based on the theoretical stress at work and qualitative research the author has identified four factors of stress at work are likely to have a relationship with the results of the work of public servants‟ tax service in the city HCM, including stress from customers (taxpayers), do the job in the role conflict, work overload, stress in relationships with colleagues and superiors

Research methodology is performed in two steps - qualitative research and quantitative research. The study results also showed that when the stress is moderate, the result of work and overload of work are correlated in the same direction, but when the level of high stress work results and overloaded at work correlate counterclockwise.
Finally, the author presents research implications for managers and the next research direction.